Okay, here is a template for a Privacy Policy tailored to a website selling "missed call text back agents" to SMBs and Mid-size businesses.
Important Disclaimer:
I am an AI and cannot provide legal advice. This template is for informational purposes only and may not be suitable for all situations. You
must
consult with a qualified legal professional to ensure your Privacy Policy is complete, accurate, and complies with all applicable laws and regulations in your jurisdiction and the jurisdictions of your customers (e.g., GDPR, CCPA/CPRA, PIPEDA, TCPA, CASL).
Be sure to replace the bracketed placeholders like, etc., with your specific information.
Privacy Policy for Reid AI Last Updated: [Date of Last Revision]1. Introduction
Welcome to Reid AI ("we," "us," "our"). We provide a missed call text back agent service (the "Service") to business owners ("you," "your," "Client").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reidai.org (the "Site") and use our Service.
By accessing our Site or using our Service,
you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access
the Site or use our Service.
We reserve the right to make changes to this Privacy Policy at any time and for any reason.
We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site and through our Service
includes:
a) Personal Data You Provide to Us:
*
Account Information:
When you register for an account or purchase our Service, we collect information such as your name, your business name, email address, phone number, and billing address.
*
Payment Information:
We may
collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument. All payment information is stored
and processed by our third-party payment processors: e.g., Stripe, PayPal. We do not store full credit card numbers on our servers.
*
Communications:
If you contact us directly (e.g., for customer support, inquiries), we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
*
Service Configuration Data:
Information you provide to configure the missed call text back agent, such as the phone numbers you wish to use with the Service and the content of the automated text messages you wish to send.
b) Data We Collect Automatically When You Use Our Site or Service:
*
Log and Usage Data:
We automatically collect log and usage data when you access and use our Site and Service. This information may include your IP address, browser type, operating system, referring URLs, device information, pages viewed, links clicked, and the dates and times of access.
*
Cookies and Similar Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
Specific
information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy [Link
to your Cookie Policy, if separate, or elaborate here].
c) Information Processed by Our Service on Your Behalf (Regarding Your Customers):
*
Your Customers' Phone Numbers:
Our Service processes the phone numbers of individuals who call your designated business lines but are missed ("Your Customers"). This is necessary to provide the text back functionality.
*
Call Data:
Timestamps and duration (if applicable) of missed calls.
*
Text Message Content and Logs:
The content of the automated text messages sent to Your Customers as configured by you, and logs related to the sending and receiving of these messages (e.g., delivery status).
Important Note Regarding Your Customers' Data:
You, the Client, are the data controller with respect to the personal information of Your Customers that is processed through our Service. We act as a data processor on your behalf, processing Your Customers' data solely for the purpose of providing the Service to you as instructed by you and as outlined in our Terms of Service and this Privacy Policy. You are responsible for ensuring that you have the necessary rights, consents, and legal bases to collect and process Your Customers' information using our Service, in compliance with all applicable laws (including telecommunications and anti-spam laws like TCPA in the US or CASL in Canada).
3. How We Use Your Information
We use the information we collect or receive:
To create and manage your account.To provide, operate, and maintain our Site and Service.To process your transactions and manage your orders.To send you administrative information, such as updates to our terms, conditions, and policies.To respond to your inquiries and provide customer support.To send you marketing and promotional communications (you may opt-out at any time).To improve our Site, Service, products, marketing, and user experience.To monitor and analyze usage and trends to improve your experience.To detect, prevent, and address technical issues or fraudulent or illegal activities.To comply with legal and regulatory obligations.For other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns.
Specifically for
Your Customers' Data
that we process on your behalf, we use it solely to:
Enable the missed call text back functionality as configured by you.Provide you with logs and analytics related to the Service.
We will not use Your Customers' data for our own marketing purposes or for any purpose other than providing the Service to you.
4. How We Share Your Information
We may share information we have collected about you in certain situations:
With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer relationship management, telecommunication providers for sending texts). These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.With Your Consent: We may disclose your personal information for any other purpose with your consent.Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, or other purposes.
We will only share
Your Customers' Data
as necessary to provide the Service (e.g., with underlying telecommunication providers to send the text messages) or as legally required.
5. Your Data Rights and ChoicesDepending on your location and applicable law, you may have the following rights regarding your personal information:
Access: The right to request access to the personal information we hold about you.Rectification: The right to request correction of inaccurate or incomplete personal information.Erasure (Deletion): The right to request deletion of your personal information, subject to certain exceptions (e.g., for compliance with legal obligations).Restriction of Processing: The right to request that we restrict the processing of your personal information in certain circumstances.Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.Objection to Processing: The right to object to our processing of your personal information, particularly for direct marketing purposes.Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]. We will respond to your request within
the timeframe required by applicable law.
Marketing Communications Opt-Out: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails
or by contacting us.
Cookie Choices:
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.
7. Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you with
the Service, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data related to Your Customers processed through the Service (e.g., missed call logs, text message logs) will be retained according to the terms outlined in our Service Agreement or for a period necessary to provide the Service and support, after which it may be deleted or anonymized. You may also have options within the Service to manage or delete this data.
8. Children's Privacy
Our Site and Service are not directed to individuals under the age of 18 (or the relevant age of majority in their jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child
without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child,
please contact us at [email protected].
9. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of
your state, province,
country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located
outside [Your Company's Country of Operation] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Your Company's Country of Operation or where servers are located, e.g., "Canada,"
"the United States"] and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable
law. For transfers from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses or Adequacy Decisions.
10. Third-Party Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link,
you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control
over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update
this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
In some cases, we may provide more prominent notice (such as adding a statement to our homepage or sending you a notification).12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: